Contact for questions about your SOMIC packaging machine

Customer care

SOMIC packaging machines are used all over the world. This makes us proud and it is particularly important to us to offer our customer service everywhere in familiar quality. This also includes personal support during the commissioning of your new SOMIC. We train your operating and maintenance teams in advance so that your packaging processes can run at peak performance from day one.

Customer care


Brian Neill
Phone: +1 612 412 7173
Email: service(at)

Outside business hours via E-Mail: service(at)

or please use the facility log to request technical support Fault report form

Fault report form

If you experience problems with your packaging machine, please return the completed fault report form – we are available around the clock, seven days a week!

Together we will find the ideal solution for your packaging tasks

Contact us for your general inquiries.
Find out more about SOMIC